Turning hotel history into a living guest experience.
Every historic hotel has stories that set it apart. At the Fairmont Breakers Long Beach, “Hi”Places demonstrates how those stories can become an active part of the guest experience rather than history displayed on a wall. Through a carefully curated Digital Endowment, the hotel’s architecture, notable guests, cultural legacy, and institutional knowledge are gathered into a growing, hotel-controlled resource.
A simple QR code opens a conversational experience that allows guests to explore the hotel’s history on their own terms, while giving every team member—from concierge to housekeeping—instant access to the knowledge that makes the property distinctive.
But the value extends well beyond storytelling. The same knowledge platform becomes a resource for concierge services, staff training, guest programming, marketing, and even historically inspired menus and experiences. The hotel’s own history becomes an asset it can continually use to differentiate its brand and create new value. Meanwhile, the “Hi”Intelligence Dashboard reveals which stories, questions, and experiences generate the most interest, helping hotel leadership identify opportunities for programming, improve staff knowledge, and expand its Digital Endowment.
History is no longer something guests simply observe. It is something they experience, explore, and remember.
